Subject: Tech Support Candidate - Mehak Diwakar
From: Mehak Diwakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:27:46 -0500

| | Tech Support Test

Name | Mehak Diwakar
E-mail | [email-masked]
Phone Number | (91) 9213757400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Putty

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Coforge limited | Senior software engineer | 07-09-2020 | 28
Previous Employer 2 | Appnology innovations LLP | Backend-IT | 31-10-2018 | 20

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Suppose I open a website www.ndtv.com and failed to open . Steps to troubleshoot the problem:-
1. Make sure I have good Internet connection.
2. Also I cross checked with other people whether the site is genuinely not working or it is something wrong with my .
3. Restart my device and then try to open that website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker  to mobile phone :-
1. Firstly open the Bluetooth device so that it would be visible in my mobile phone .
2. Then will open Bluetooth connection in my phone so that it could make connection with the Bluetooth speaker.
3. Connect with the respective speaker name .

What according to you makes you a good candidate for customer service or technical support job? | According to me I am a candidate that could provide best service to customer make them satisfy with the solutions .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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