Subject: Tech Support Candidate - ABHISHEK SINGH TOMAR
From: ABHISHEK SINGH TOMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:18:53 -0500

Tech Support
Test

Name

ABHISHEK
SINGH TOMAR

E-mail

[email-masked]

Phone Number

(91) 9654130462

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

DELHI AT MAYUR VIHAR PHASE-3

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

TECH MAHINDRA

Desktop Support
Engineer

31/06/2020

19451

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If i am not able to accesse (www.ndtv.com), then
i'll check my computer is connected to the network.

I'll check my Wi-Fi settings or, if i use a wired connection, then i'll check
the Ethernet Cable hasn't slipped out if it's ok then.

i'll unpulg the modem & router, then i'll wait for 10-30 second, plug it
again, and try the website again.

And If i face same issue then i will contact to IT Helpdesk Support.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Switch on the Bluetooth Speaker, then
open the Bluetooth of your phone then search a name of your Bluetooth speaker
name.

Once you find the name of your Speaker Just click on the name give all the key
and permission and it will connected to your phone.

What according to
you makes you a good candidate for customer service or technical support
job?

If a customer have any querie just listen carefully and
provide a best customer experience that no one gives him.

Try to solve the all the technical issue those customers face.

Listen him first and talk politely give a better response.

On a
scale of 1 - 5 please rate your fluency in spoken English

4