Subject: Tech Support Candidate - Akhilesh Bharti
From: Akhilesh Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:15:09 -0500

| | Tech Support Test

Name | Akhilesh Bharti
E-mail | [email-masked]
Phone Number | (91) 9999952878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarka , New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saburi TLC | Sr. Solution Engineer | 17th Oct 2020 | 30K
Previous Employer 1 | Dexter IT consulting | Technical Support Executive | Nov 2018 | 28K
Previous Employer 2 | Marvel Corporate Service | Technical Support Executive | Jan 2017 | 25K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if I can open another website like google.com.

2.If you can't open check the internet connection & troubleshoot.

3.If Internet is working than I will try to open www.ndtv.com on another browser. If its work than there is a problem with First Browser.

4. Reset Browser & clear cookies and cache.

5. Restart Computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap & pair  Bluetooth device you want to pair with your
Mobile phone .

4.  Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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