Subject: Tech Support Candidate - Jalpa Chauhan
From: Jalpa Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:04:51 -0500

| | Tech Support Test

Name | Jalpa Chauhan
E-mail | [email-masked]
Phone Number | (902) 2535282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CLSA Technologies | IT consultant | Working | 55,0000
Previous Employer 1 | Reliance industries | IT executive | 28 Aug 2016 | 30,0000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open Internet Explorer and select Tools > Internet options.
Select the Advanced tab, and then select Reset.
In the Reset Internet Explorer settings dialog box, select Reset.
When Internet Explorer finishes applying the default settings, select Close > OK.
Restart your PC to apply the changes

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and connect

What according to you makes you a good candidate for customer service or technical support job? | I am working for this position from last 7 years so I have good customer handling experience and can handle escalation
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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