Subject: Tech Support Candidate - Prashant Singh
From: Prashant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:03:48 -0500

| | Tech Support Test

Name | Prashant Singh
E-mail | [email-masked]
Phone Number | (+91) 6203435010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna but will shift
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA. | NA | NA
Previous Employer 1 | Offer plant | CW cum MIS | 24oct. 2020 | 24000
Previous Employer 2 | Chanakya education and training pvt ltd | CW. | 28feb. 2018 | 18000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check address bar for correct address >check internet connection > check the network security >if not supported then allow to open >do some settings in firewall to resolve the problem >check browser support if not then go for latest version
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings--->tap bluetooth ---->turn on bluetooth ---->select the device among listed device ----> if device not appears then press button on in speaker then connect among the listed device in above steps---->the device will paired and connected.
What according to you makes you a good candidate for customer service or technical support job? | Quick resolution of problem, customer satisfaction after the resolution of their problem,soft skill, system knowledge, quick to learn,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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