Subject: Tech Support Candidate - Arvind Rai
From: Arvind Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:00:43 -0500

| | Tech Support Test

Name | Arvind Rai
E-mail | [email-masked]
Phone Number | (+91) 8528352014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Java Based Microservices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Project Engineer | 25-05-2021 | 35K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will be following the below steps.
Step 1 : Ensure internet connectivity first.
Step 2 : Make sure you use a compatible and up-to-date browser version.
Step 3 : Check whether there is any Proxy connection profile required. Use the correct password and port number to authenticate.
Step 4 : Use update network/WLAN drivers.
Step 4 : Run a quick google.com search engine test.
It must work fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a Bluetooth speaker to a mobile.
Step 1 : Turn On Bluetooth from a Mobile device.
Step 2 : Turn On Bluetooth from a Mobile device.
Step 3 : Search for connectivity with Speaker-Bluetooth device name.
Step 4 : Tap on the name from available buetooth devices list that you want to connect.
Step 5 : Pair the device from mobile to connect.
Voila !! You are done.

What according to you makes you a good candidate for customer service or technical support job? | My ability to understand their problem and concern along with their redressal. I believe I am a good listener and quick learner who is ready to learn new things very well. My analytical approach in problem-solving makes me special and I like to work on systematic, well-planned things on my own.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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