Subject: Tech Support Candidate - Able Able Ange Aime Desire
From: Able Able Ange Aime Desire <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:41:18 -0500

| | Tech Support Test

Name | Able Able Ange Aime Desire
E-mail | [email-masked]
Phone Number | (0091) 9742796880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Inlingua | French | |
Previous Employer 2 | Languagestation | French | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if I have an internet connection second I will check if the URL is the correct third I will check browser settings and last I will check if the website is not blocked by the antivirus on the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will speaker device second I will on my mobile Bluetooth and search for the speaker SSID and connect to him.
What according to you makes you a good candidate for customer service or technical support job? | I'm an open minded person and always ready to learn because no one knows everything so I'm proud of what I know and I'm ready to share and learn at the same time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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