Subject: Tech Support Candidate - Shikhar Tiwari
From: Shikhar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:39:08 -0500

Tech Support
Test

Name

Shikhar
Tiwari

E-mail

[email-masked]

Phone Number

(+91) 8130169062

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infocon System India pvt ltd

Operations executive

37000

Previous Employer 1

B earth and spite India pvt
ltd

Business owner process automation

10 sep 2016

18000

Previous Employer 2

Brillgen solution pvt
lts

Operations executive

10 dec 2015

16000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all it depends which error I am seeing
on the screen.if there is any pop up of blocked page than I will click on allow
and if saying error related to cache memories than I will delete the cache
.Actually error on any page itself shows the solution in most of the cases you
just need to identify

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

You have to
turn on the Bluetooth system of your mobile and than turn on the speaker and
select the Bluetooth mode .After that you will search the nearby devices from
your mobile phone and you will see the Bluetooth speaker name and you just need
to connect with that device and your mobile is connected to speaker

What according to you makes you a good candidate
for customer service or technical support job?

Listen
,identify the root cause and troubleshoot with best of your knowledge and
experience

On a scale of 1 - 5 please rate your fluency in spoken
English

4