Subject: Tech Support Candidate - Shubham Chaubey
From: Shubham Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:23:30 -0500

| | Tech Support Test

Name | Shubham Chaubey
E-mail | [email-masked]
Phone Number | (91) 9560432300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 26
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Convergys | Tech suppt Engineer | 2nd May, 2017 | 24K
Previous Employer 2 | Capgemini | IT Consultant | 13 Jan, 2021 | 33K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:

1: Check if another website is working, if yes, then try it on another web browser.
2: If the other website is not working then try to check the network connectivity.
3: Try to run the network troubleshooter and check the error.
4: Try to restart the router and computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:

1: Start the Bluetooth device and turn on the Bluetooth on both devices.
2: Search for the device on phone and select the device and pair it, it will be working.

What according to you makes you a good candidate for customer service or technical support job?

Due to work experience.

Work Descriptions:

● 3.6 years of experience in CONVERGYS.
● Last profile: Microsoft Global Escalations.
● Started as Tier-1 engineer in Desktop support, handling issues on Windows operating system, later work as Tier-2 agent and work on escalated issues from UNR (Up and Running) and Tier-1. (Voice profile)
● Later join the Microsoft Community as a forum support engineer, where I handled the issues related to Windows on Microsoft online forum. (Non-Voice profile)
● Last profile in Convergys was Microsoft Global Escalation Engineer in Tier-3 profile. (Non-Voice profile)
● Worked on the OneDrive cloud sync engine on different devices and handling cloud storage issues.
● Currently working in Capgemini, McDonald's service desk in B2B profile.
● Handling the query from ANZ (AUS/NZ) McDonald's stores related to POS device, store controller, Back-office PC, and different query related to accessing Single Sign-On IDs and different portals of McDonald's.
● McDonald's Experience: 3.5 years.
● I’m currently working on my own blog which is on traveling. The Blog link is https://mytrailwalk.com. Getting hands-on online and offline SEO.
● Getting hands-on AWS Cloud Practitioner certification.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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