Subject: Tech Support Candidate - Rohan Singh
From: Rohan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:07:43 -0500

| | Tech Support Test

Name | Rohan Singh
E-mail | [email-masked]
Phone Number | (+91) 9306207644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jetinks private limited | Customer support engineer | Still working | 20k
Previous Employer 1 | Monotech system limited | Customer support engineer | 24 jan 2020 | 15k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check the internet speed if found ok then i will check the browser version if that also found ok then i will refresh the browser and will try if issue not solved then i will check the updates required or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will open the bluetooth speaker then i will scan on my phone after switching on the bluetooth after that i will pair my phone with bluetooth speaker .
What according to you makes you a good candidate for customer service or technical support job? | I have almost 3 years of experience of handling the customers all over the globe in printing and packaging field. There are some software used in this field also where i had solve the issues over call or by going to field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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