Subject: Tech Support Candidate - Saima Parveen
From: Saima Parveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:05:05 -0500

| | Tech Support Test

Name | Saima Parveen
E-mail | [email-masked]
Phone Number | (110053) 9911741491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ministry of Law and Justice | Consultant | 31/10/2020 | 54000
Previous Employer 2 | Jamia Millia Islamia | Guest Lecturer | 30/04/2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will go to the Control Panel
2. I will go to the Network and sharing Center
3. Will click on the connected network
4. Will select the internet version and its properties
5. And will then use the server address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will long press the Bluetooth icon in my shutter of the mobile and open it.
I will select the Bluetooth speaker connection which I want to use.

What according to you makes you a good candidate for customer service or technical support job? | I have good and clear communication skills in English and Russian both. I have patience and ability to use positive language. And I have a "People first" attitude. I easily cope up with others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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