Subject: Tech Support Candidate - Shivani Priya
From: Shivani Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:00:23 -0500

| | Tech Support Test

Name | Shivani Priya
E-mail | [email-masked]
Phone Number | (98189) 75237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | | 27586
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try to open the website from any other browser such as internet explorer or from firefox

2)Just clear the data and cache of all the browsers that is chrome and explorer and also  turn all the permissions of the browser

3) The pops of the browsers should not be blocked

4)One can also check whether the website link is getting open in another phone or laptop in order to verify whether its not blocked from the backend

5) If the website is getting open from another browser and it is showing error in only one app that is chrome then just check whether the app is updated or not in phone
6) Basically the pops up of the website should not be blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the settings app
2)Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3)Select Bluetooth to view the options.
4)Select Pair new device to place the Bluetooth device in pairing mode.
5)Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
6)Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I am one of the good candidate for customer service as I have around 4 years of experience in techncial support. I also have the knowledge of mobile troubleshooting of the samsung phones. Apart from that I also have empathy for the customers which is one of the most required skill for the customer support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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