Subject: Tech Support Candidate - Vikrant Kakran
From: Vikrant Kakran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:55:32 -0500

| | Tech Support Test

Name | Vikrant Kakran
E-mail | [email-masked]
Phone Number | (249408) 9761709102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Policybazaar.com | Sales Executive | 3/08/2020 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will confirm the URL it is correct or not.
2. Clear the browsing history of the browser.
3. Check with the internet connection is working
fine or not.
4. Check with prefix use in URL.
5. I will also try with different browser.
6. Check with the internet proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on the bluetooth device(speaker).
2. Then will make connecting source to bluetooth
mode.
3. Then will turn on the bluetooth of mobile phone
to make the connection.
4. Then will search for the device name for
speaker.
5. Then will pair the device with speaker, if it is
password protected will enter the password
and click on connect.
6. The device has been connected for use.

What according to you makes you a good candidate for customer service or technical support job? | I Have experienced in customer handling and also understanding knowledge. My main motive when i deal with customer to make him or her satisfy with service and also to understand the query of customer and provide best resolution. I believe in enhancing my knowledge as per the queries of customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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