Subject: Tech Support Candidate - Thangavel S
From: Thangavel S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:49:27 -0500

Tech Support
Test

Name

Thangavel
S

E-mail

[email-masked]

Phone Number

(91) 9994303900

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pondicherry, South India

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

La Mere System

Proprietor

Previous Employer 1

CSS Corp

Escalation
Lead

28
Feb 2010

20000

Previous Employer 2

Sutherland Global
Service

Support Execuitve

31 Mar 2006

12000

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
check for typo errors in the address

Next Check for Network connection

Third step check for Other web sites connectivity

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on Bluetooth option on both devices

Scan for available device

Pair the device with password if any

What according to you makes you a good candidate
for customer service or technical support job?

Experience in Both International support and Domestic personal
support with customers

On a scale of 1 - 5 please rate your
fluency in spoken English

3