Subject: Tech Support Candidate - Himani Rana
From: Himani Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:21:17 -0500

| | Tech Support Test

Name | Himani Rana
E-mail | [email-masked]
Phone Number | (91) 7419214252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaziyabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc technology | service delivery coordinator | Dxc technology | 3500000
Previous Employer 1 | Quantum university | Quantum university | Quantum university | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

try to open the given website by refreshing the window.

allow all the pop ups

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Activate the Bluetooth of the device you want to connect with the mobile.

Activate the Bluetooth of the mobile phone

search for the device you want to connect

go on the name of the device you want to connect through Bluetooth.

and now you are connected with the device through Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | i have experience in customer service. so i can easily identify the problem of the customer and give them the best resolution of there problem with in the minimum span of time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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