Subject: Tech Support Candidate - Vijay kumar
From: Vijay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:05:24 -0500

| | Tech Support Test

Name | Vijay kumar
E-mail | [email-masked]
Phone Number | (091) 7503283354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Appletree Building Maintenance Pvt Ltd | System administrator | Present | 32000
Previous Employer 1 | Mindzap Business Solutions | Server Engineer | 2017 | 2020
Previous Employer 2 | 3i Infotech | Senior Engineer | 2016 | 2017

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will ask the error code
2 Then I will check the internet connection
3 Check the website which one open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Blutooth on the speeker
Open mobile bluetooth
Search and pair the device

What according to you makes you a good candidate for customer service or technical support job?

Resolve the all issue on timeline
Update to date with costomer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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