Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:04:32 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 9871451535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar  new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi payment services pvt ltd | Senior executive | NA | 18 k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st checked properly  internet connection
2nd if connection  is ok ,than go in setting and checked configuration
3rd if configuration  is ok,than checked  browser  on which browser  we use
4 ,if browser  is ok, than Checked  proxy  settings
5 ,After proxy  setting verify we need to  update status of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st enabled the blue tooth of speaker
2nd after than we on our Bluetooth of mobile and pairing the devices
3rd if device paired than confirmation message  show in our mobile screen than we accept  command ok.

What according to you makes you a good candidate for customer service or technical support job?

1st listen the query of customer
2nd understanding problem the issue what exactly  brief by customer
3 .And give always positive response  to customer  for their query.
4.Resloving and implementation  power are fast.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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