Subject: Arabic Language Test - Shaimaa Omar
From: Shaimaa Omar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:00:23 -0500

Foreign Language
Screening Test

Name

Shaimaa
Omar    /  (+2) 01025883348    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

After greetings

We apologize to your excellency on behalf of our team

Promising you to investigate the situation checking the order status to deliver
on time

We are really sorry for the inconvenience

Hope you will receive your order soon

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

After greetings

On behalf of our support team we apologize to your excellency

Promising you to check the order and check the colour you have ordered from our
website

Incase of any mistake from our side

We will be ready to exchange the colour for you and deliver the order as soon as
possible

Thank you for your patience and understanding