Subject: Tech Support Candidate - Kanchan pal
From: Kanchan pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:45:37 -0500

| | Tech Support Test

Name | Kanchan pal
E-mail | [email-masked]
Phone Number | (91) 9667601219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat Jr. | sales manager | na | 42000
Previous Employer 1 | Prometric testing pvt ltd | Global Readiness specialist | nov 10, 2020 | 20000
Previous Employer 2 | Genpact India PVT LTD | Process Associate | may 19, 2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will whitelist the site and clear cache and cookies. Next, I will make check the internet speed and connection. and follow guide.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn bluetooth on your mobile
2) Turn on speaker.
3) search speaker name in the bluetooth of your phone.
4) when the name of speaker appears, click on it and match the pin and give all the permissions and voila.

What according to you makes you a good candidate for customer service or technical support job? | I have experience working with Domestic and International clients. My technical knowledge may not be sound but I am a fast learner. I have gained knowledge from the training.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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