Subject: Tech Support Candidate - Neetu Aggarwal
From: Neetu Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:41:42 -0500

| | Tech Support Test

Name | Neetu Aggarwal
E-mail | [email-masked]
Phone Number | (011) 9205153857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Peace Electronics Pvt Ltd | Assistant Manager | November 2019 | 25000
Previous Employer 2 | Steria India Ltd | CSE | 23 August 2013 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will restart router
I will restart computer
Delete cookies
Delete temporary files

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on phone bluetooth than turn on speaker bluetooth than connect

What according to you makes you a good candidate for customer service or technical support job?

Good human being
Good listener
Patient

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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