Subject: Tech Support Candidate - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:12:48 -0500

| | Tech Support Test

Name | Sumit Kumar
E-mail | [email-masked]
Phone Number | (91) 9716871302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC technology | P1 | | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is try in another browser.
second step is clear the cache and cookies in browser.
Third step is website is restricted in system.
Fourth step is website might be down or maintenance mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker and open the mobile Bluetooth and try for search.
Once its found then connect to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Technical Support person troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications.
Technical Support person need to talk to customers directly, as well as create written documentation, excellent written and verbal communication.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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