Subject: Tech Support Candidate - Rakesh Dash
From: Rakesh Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:07:30 -0500

| | Tech Support Test

Name | Rakesh Dash
E-mail | [email-masked]
Phone Number | (+91) 9937653348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gandhinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stayinfront pvt. Ltd | Business model developer | Currently working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i will check with other browsers
2nd if it doesn't work with other browsers will check my internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on device bluetooth
2.on the speaker
3.find my device
4.connect the speaker by selecting the speaker name

What according to you makes you a good candidate for customer service or technical support job? | As i am good to troubleshoot any type of issue and solve with as soon as possible
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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