Subject: Tech Support Candidate - prakhar gautam
From: prakhar gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:06:24 -0500

| | Tech Support Test

Name | prakhar gautam
E-mail | [email-masked]
Phone Number | (91) 8380086422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Identity and Access management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Team Lead | Na |
Previous Employer 1 | Wipro technologies | SME | 19-3-2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First We need to check if we are connected to the internet
We need to check our proxy settings / Clear cache
Try it on a different browser
We have to do ping check on our system
Let someone else try the same link on a different system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth on your phone
At the same time switch on the Bluetooth of your Speakers
Go to settings on your phone and select pair a new device option
You will be search your Speakers name in that list
And select the same
It will now prompt you to pair your Speaker with your phone
Click pair option and there you go
Your phone is connected with Bluetooth speakers

What according to you makes you a good candidate for customer service or technical support job?

I have been dealing with international clients and customers since last 8 years now
I have been handling technical support team and customer support team
My motto has always been to understand what exactly customer is asking for
I always put myself inside their shoes and provide them the best possible solution from my end
We have to be assertive and show them empathy to make them believe in you
I always provide Presentations, performance sheets and reports to gain the trust of our clients
I have won customers choice award twice
And was framed in Wipro Wall of fame as well

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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