Subject: Tech Support Candidate - Chandra Gupta
From: Chandra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:02:48 -0500

| | Tech Support Test

Name | Chandra Gupta
E-mail | [email-masked]
Phone Number | (+91) 7042323777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi Uttamnagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exclusive Infosoft Pvt Ltd | Team Lead | | 70000
Previous Employer 1 | TechYuvi 24×7 Services | SME | 26 July 2013 | 35000
Previous Employer 2 | NIIT Ltd | Technical Infra Admin | March 2011 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check I am connected with Internet or not. If not then proceed to fix Internet first, If yes then proceed further to check that website is opening on other computer or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make the Bluetooth speaker in paring mode.
2.Go to notification panel.
3.Press the Bluetooth icon.
4.Select the name of Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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