Subject: Tech Support Candidate - Ishant Kumar
From: Ishant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:59:27 -0500

| | Tech Support Test

Name | Ishant Kumar
E-mail | [email-masked]
Phone Number | (91) 9910294007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL Technologies Ltd | Specialist | Oct 30,2020 | 41000
Previous Employer 2 | Quattro | Solutions Engineer | March 2016 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the proxy
Check on different browser
Reset the browser
Delete the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth on mobile and speaker both.
Wait for the Bluetooth appearance on mobile.
Once appeared click on that device name on mobile.
Click on connect and click on pair.
Wait for connection done.

What according to you makes you a good candidate for customer service or technical support job? | Good experience and good knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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