Subject: Tech Support Candidate - Mayank Thakur
From: Mayank Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:45:46 -0500

| | Tech Support Test

Name | Mayank Thakur
E-mail | [email-masked]
Phone Number | (91) 8340157607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xiphias software technologies pvt ltd | Technical support Engineer | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connectivity
Whether i m connected to a network or not
I will check the url what i have searched that is correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on mobile phone and speaker both
Go to bluetooth settings on mobile phone and pair the device and get connected

What according to you makes you a good candidate for customer service or technical support job? | Understand the problem with coustomer and resolve it as fast as can
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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