Subject: Tech Support Candidate - Shaikh Altamash
From: Shaikh Altamash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:36:58 -0500

| | Tech Support Test

Name | Shaikh Altamash
E-mail | [email-masked]
Phone Number | (91) 7800188727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare | Sr. Chat associate | 05 jan | 28k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org. If you can open another site, skip down to the problem only happens with certain websites.
If you cannot open another site, continue on to the next step.
It might be possible the problem only happens with certain wensite
The connection was interrupted
The connection was reset
The connection has timed out

And also try to clear the firefox cookies and cache as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to open the speaker bluetooth option and the we need to check our smartphone connection as well. Second find the bluetooth name and
then pair the bluetooth to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | As the customer service representative, I always put myself to the customer place and then only I resolve the customer concern by putting my extra affords and also I always try to put myself into the customer shoes and walk extra mile with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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