Subject: Tech Support Candidate - swastik bastia
From: swastik bastia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:27:42 -0500

| | Tech Support Test

Name | swastik bastia
E-mail | [email-masked]
Phone Number | (91) 8763723917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eazy bussiness solution | ERP consultant | 15th apr 2021 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st of all i will check if the internet is available or not after that i will check if the anti virus or firewall is restricting the website to be opened if so will go to the setting of the same to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth in mobile then in system search for the bluetooth and pair it for the connectivity.
What according to you makes you a good candidate for customer service or technical support job? | I have handled client like pigeon (japan) and videotex (china) client as ERP consultant and in the begining of my career i was in application support for 8 months where i have client like seaga india (USA)
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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