Subject: Re: Tech Support Candidate - Amit Prakash
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 13:27:06 +0000

I spoke with him, told him our highest slab is 35k, he said fine, check his audio and video, we will arrange a client interview

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 6:34 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Amit Prakash

His spoken is good, Having good technical experience too.
But he have to serve 2 months notice
Also his current salary is 18000/-
But expectations are of between 40-45k

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 3 Mar, 2021, at 17:28, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Amit Prakash <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 5:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Prakash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Prakash
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9711758749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
SAP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst  NA      18900
Previous Employer 1     Maintec Technologies    Associate       19June, 2017    11628
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check Internet connectivity
2. Reset Browser
3. Clear cache and Cookies
4. Run an Antivirus
5. Check proxy and DNS Settings
6. Restart windows in boot state
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Tap the Bluetooth icon in Phone Settings
2. Turn on Bluetooth speaker
3. Under Available devices under Bluetooth option, check if the speaker name is available.
4. If not, click on Pair new Device and select the Bluetooth speaker that needs to be connected
5. You can also click on Discoverable button to search for nearby bluetooth devices
What according to you makes you a good candidate for customer service or technical support job? I have been working as a Technical Support Analyst for last 4.6 years, in a renowned MNC, where I have dealt with International Clients from all Geographical locations.

I can easily diagnose the issue faced by the user and could assist them accordingly.

I could easily understand all the accent.
On a scale of 1 - 5 please rate your fluency in spoken English  4