Subject: Re: Tech Support Candidate - Ayushi Singhal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 06:07:15 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 17:53, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ayushi Singhal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 5:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ayushi Singhal 

	

	
	
			Tech Support Test 
		
	Name 	Ayushi Singhal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8755961986 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	South Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL TECHNOLOGIES 	Senior analyst 	2 April 	32k 
Previous Employer 1 	Wipro Limited 	Associate 	16 January 	19k 
Previous Employer 2 	Ienergizer 	Junior engineer 	8 March 	13,500k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check my internet connectivity 
I will try to access this website on different browser or any other device 
Clear cache, temporary files 
Reset Browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Touch and hold bluetooth. 
2.Tap pair new device. If we don't find pair new device then we need to check under Available devices or tap more. Refresh. 
3.Tap the name of bluetooth device we want to pair with our device. 
4.Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me communication skills should be good. 
Candidate should be polite with end user. 
Probing should be done on every issue. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4