Subject: Tech Support Candidate - Arjun Singh
From: Arjun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:00:47 -0500

| | Tech Support Test

Name | Arjun Singh
E-mail | [email-masked]
Phone Number | (410210) 9760074101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hp Thane
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speaking English but not fluently

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TVS-Electronics partner HP | Field Support Engineer | Working | 16000
Previous Employer 1 | Infocare Digital System partner Wipro/Dell | Field Support | 2017 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation I'll try to check Lan areas, internet connectivity and domain server that's it well if issues not resolved then I'll go with the hardware steps....not even further.

Thanks for the Giving me my best experience.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I'll go in my mobile settings then found the Bluetooth symbol and then search speaker symbol name then I'll try to pair to the mobile phone with the speaker th that's it..

What according to you makes you a good candidate for customer service or technical support job?

So I have lots of passions to take all typical types of challenges and I have good sense of humor to reply to the user's all queries...
But if I'm not selected Still I would be happy for your questions

Thanks

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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