Subject: Tech Support Candidate - Arjun Singh Arjun
From: Arjun Singh Arjun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:47:31 -0500

| | Tech Support Test

Name | Arjun Singh Arjun
E-mail | [email-masked]
Phone Number | (+91) 7065353806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmimagr
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wns | Lead associate | | 61000
Previous Employer 1 | IGT | Process Associtae | 19 Aug 202p | 48000
Previous Employer 2 | HCL | Senior Customer Service representative | 10 Feb 2020 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When browsing online, web browsers store, or “cache”, website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues on your school’s website.

To clear your cache in Google Chrome, click the menu and select More tools. Then click Clear browsing data. Make sure that the Cached image and files box is checked. See more details on clearing your cache in Chrome

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of both device
Search for device name
When serched clicked upon the name

What according to you makes you a good candidate for customer service or technical support job? | Provide the full description of issue to the customer and satisfied with the solution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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