Subject: Tech Support Candidate - Nikhil Das
From: Nikhil Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:41:08 -0500

| | Tech Support Test

Name | Nikhil Das
E-mail | [email-masked]
Phone Number | (+91) 8130315214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Sales executive | 28 october 2020 | 18000
Previous Employer 1 | Sri Sai Services | Executive | 31 October 2019 | 16000
Previous Employer 2 | Arvato Bertelsmann | CRE | 31 January 2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will note the error code and search the error code on google and follow the troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on the phone and speaker
2. Put the speaker in discoverable mode
3. Go to Bluetooth settings on the phone and search for the speaker
4. Select the speaker when it shows up to pair with it

What according to you makes you a good candidate for customer service or technical support job? | The ability to listen and answer the customer's query to the best of their satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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