Subject: Tech Support Candidate - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:34:24 -0500

| | Tech Support Test

Name | Yogesh Kumar
E-mail | [email-masked]
Phone Number | (110076) 9953173405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | India
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wildlife Trust of india | IT admin | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First wil will check internet conection , then I will the date and time is correct, and after that I will check Network adaptor seting is properly. Then i will check Ip use atomatic .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will switch on the bluetooth speaker after that i will open bluetooth in my mobile phone and seach devce (speaker name)
and pair and connect it.

What according to you makes you a good candidate for customer service or technical support job? | First he will listen problem  carefully and and provide good sollution and satisfy the custumer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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