Subject: Tech Support Candidate - Abhishek Mazumdar
From: Abhishek Mazumdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:30:02 -0500

| | Tech Support Test

Name | Abhishek Mazumdar
E-mail | [email-masked]
Phone Number | (+91) 9013508163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near Dwarka More Metro Station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tek Travels Pvt Ltd | Quality Analyst | 30 Sep 2020 | 31000
Previous Employer 2 | Teleperformance | Acting Quality Analyst | 4 Feb 2019 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps required to solve this issue :
1. First we will ask the customer what kind of an error they are getting.
2. If the customer says it shows "Not Connected To Internet" we will ask them to check whether the ethernet cable is connected properly to their pc/laptop. If they are using WiFi we will ask them to check whether they are connected to the WiFi router. If they are is connected then we will ask to check the WiFi router is connected to the internet or not by asking them to open up the website from another device on the same WiFi network.
3. If the customer can access the website on another device but is unable to do so on their primary device. Then we will check whether they have any proxies enabled on the system which is causing an issue accessing the website and will help him to uninstall the same or remove the proxy settings altogether.
4. If the customer can access every other website but the NDTV website there ISP might be blocking their access to the same. We will suggest the customer use a VPN if changing their ISP is not feasible. There are lots of free VPN they can use we will suggest few names or if they are willing to pay for the VPN services we will help them out with the paid ones as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth Speaker.
2. Hold down the button provided on the speaker to make it visible / go into the pairing mode.
3. Open settings on your mobile phone.
4. Then select Bluetooth and turn it on.
5. Search for available devices.
6. Then select the Bluetooth speaker to pair.

What according to you makes you a good candidate for customer service or technical support job? | I have had experience in dealing with premium clients when I was working as a customer service executive at ITC Guest Contact Center. I also have vast experience building and configuring troubleshooting PCs on my own. Installing and tinkering with softwares.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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