Subject: Tech Support Candidate - Priyanka joshi
From: Priyanka joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:29:35 -0500

| | Tech Support Test

Name | Priyanka joshi
E-mail | [email-masked]
Phone Number | (81268) 63925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl Technologies | Senior Analyst | 2 April | 36000
Previous Employer 1 | Wipro | Associate | 16 Jan | 19000
Previous Employer 2 | Ienergizer | Junior Engineer | 8 March | 13500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check internet connectivity .
Secondly I will check on different browser .
I will check with user to check from his or her colleague if it is working for them.
I will delete temporary files , do basic browser troubleshooting and check if it works .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen .
Touch and hold bluetooth.
Tap pair new device .
Tap the name of the bluetooth device you want to pair with .

What according to you makes you a good candidate for customer service or technical support job?

Candidate must have good communication skills .
Patience .
Multi tasking .
Time management .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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