Subject: FW: Tech Support Candidate - Ayushi Singhal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 12:23:58 +0000

First round

From: Ayushi Singhal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 5:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ayushi Singhal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ayushi Singhal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8755961986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      South Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL TECHNOLOGIES        Senior analyst  2 April 32k
Previous Employer 1     Wipro Limited   Associate       16 January      19k
Previous Employer 2     Ienergizer      Junior engineer 8 March 13,500k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check my internet connectivity
I will try to access this website on different browser or any other device
Clear cache, temporary files
Reset Browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Touch and hold bluetooth.
2.Tap pair new device. If we don't find pair new device then we need to check under Available devices or tap more. Refresh.
3.Tap the name of bluetooth device we want to pair with our device.
4.Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? According to me communication skills should be good.
Candidate should be polite with end user.
Probing should be done on every issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4