Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:17:21 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 9897801373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 24 frames digital | Streaming Engineer | 7 | 16000
Previous Employer 1 | Trimax it infrastructure & services | Network engineer | 6 | 13000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

User didn't connect to the internet ( LAN cables). If user connect with the internet network then press windows+r and type ncpl.cpa and press enter.
Do after these step LAN settings windows will open and troubleshooting from the settings tabs

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all open phone bluetooth and search name of bluetooth speaker after find out the name of speaker then pair with speaker

What according to you makes you a good candidate for customer service or technical support job?

Excellent knowledge about networking and hardware
Windows installation
Good communication skills
Troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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