Subject: Tech Support Candidate - vivek singh
From: vivek singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:14:53 -0500

| | Tech Support Test

Name | vivek singh
E-mail | [email-masked]
Phone Number | (91) 8076025474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | rohini
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
software,operating systems,printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | vinayak comperssive ptv ltd. | desktop engineer | 8/12/2020 |
Previous Employer 2 | cloud nine infotech | network support engineer | 31/03/2020 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly i’ll tell him check the internet connection after that i’ll tell him check the ip address after that i’ll tell him check the DNS settings from browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open the  bluetooth settings
2. turn on the bluetooth
3. search   the pairing device
3. click the option of connect

What according to you makes you a good candidate for customer service or technical support job? | i’ll solve the problems of customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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