Subject: Tech Support Candidate - Ayushi Singhal
From: Ayushi Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:05:47 -0500

| | Tech Support Test

Name | Ayushi Singhal
E-mail | [email-masked]
Phone Number | (91) 8755961986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Senior analyst | 2 April | 32k
Previous Employer 1 | Wipro Limited | Associate | 16 January | 19k
Previous Employer 2 | Ienergizer | Junior engineer | 8 March | 13,500k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connectivity
I will try to access this website on different browser or any other device
Clear cache, temporary files
Reset Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Touch and hold bluetooth.
2.Tap pair new device. If we don't find pair new device then we need to check under Available devices or tap more. Refresh.
3.Tap the name of bluetooth device we want to pair with our device.
4.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

According to me communication skills should be good.
Candidate should be polite with end user.
Probing should be done on every issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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