Subject: Tech Support Candidate - Pradip Kumar
From: Pradip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:58:20 -0500

Tech Support
Test

Name

Pradip
Kumar

E-mail

[email-masked]

Phone Number

(91) 9457070034

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Maa Vaishano computer

Technician

29 Jan
2021

12550

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Frist URL then  check network connection if OK
then

Clean browser cookies clean and try to open.. If not then check another browser
and updated browser issue will resolve.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

On Bluetooth of cell and on speaker's Bluetooth

And then going to cellphone Bluetooth setting and search divice and click for
pair then connected.

What according to you makes you a
good candidate for customer service or technical support job?

Frist understand proper problem of customer then find
resolutions

On a scale of 1 - 5 please rate your fluency in spoken
English

4