Subject: Tech Support Candidate - Rohit Shah
From: Rohit Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:54:07 -0500

| | Tech Support Test

Name | Rohit Shah
E-mail | [email-masked]
Phone Number | (91) 8319287143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhilai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart your device.
2. Make Sure the Internet Connection Works
3. Check if the Website is Down for Everybody or
Just Me
3A. If the result says that "It's not just you!",
that means the site is down for everyone.
3B. If the result says that "It's just you.", that
means there's a problem with the
connection between your computer and the
site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button
on your speaker that makes it discoverable,
it’s often a button with a Bluetooth symbol on
it.
6. On your mobile select your speaker (it might
be a random product number but should have
the speaker’s brand name listed) and that’s it,
you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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