Subject: Tech Support Candidate - Chetan Gupta
From: Chetan Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:42:49 -0500

| | Tech Support Test

Name | Chetan Gupta
E-mail | [email-masked]
Phone Number | (+91) 8889027247
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Currently in Gurgaon but immediately ready for relocation
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiabulls Consumer Finance limited | Officer | 6feb2021 | 17000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear Customer,

Greetings from xyz!!!

This is in response to your mail

Sorry for the inconvenience caused to you  from our end.

We request you to share us the following details given below

*Name

*Mobile number

*Customer id

*screenshot of the error for further process.

For any clarification or changes you may contact our customer care help line no. 12345688

We look forward to your continued patronage with xyz.

Thank you for your understanding and cooperation.

Warm regards,
Xyz Limited.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker

Turn on the mobile bluetooth

Pairing with eachother

Now its get ready to play

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years of experience in relevant field that makes me confident to do it in very well manner with the proper knowledge of that field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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