Subject: Tech Support Candidate - ZEBA DESAI
From: ZEBA DESAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:08:35 -0500

| | Tech Support Test

Name | ZEBA DESAI
E-mail | [email-masked]
Phone Number | (79966) 36940
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | DHARWAD KARNATAKA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSC | DISTRICT MANAGER | 30 SEP 2020 | 25000
Previous Employer 1 | CONCENTRIX SERVICES | SENIOR TECHNICAL ASSOCIATE | 30 SEP 2018 | 25000
Previous Employer 2 | GLOBAL IT SOLUTIONS | SYSTEM SUPPORT ENGINEER | 30 APR 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First will check the internet connection
2. Then will try to figure out where the problem is, will check by opening a new tab whether another website is loading or no.
3. will try to open the website in different browser.
4. Will use some commands like ping and tracert to check where exactly the problem is.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First on the bluetooth speaker, make it visible to everyone by pressing necessary hard button.
2. Switch on the mobile bluetooth, search for respective bluetooth speaker and connect.

What according to you makes you a good candidate for customer service or technical support job?

1.He/She should be a good listener.
2.Try to empathize the problem.
3.After getting to know the problem description take some time from customer to resolve the problem.
4. Try to provide resolution in minimum time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |