Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:37:17 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (+91) 7011220298
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ajnara le garden, Greater Noida west, 201306
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Intellenet | BDE | 11-032018 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- First of all I ,would check the connectivity of my pc and if there is some network issue I would first try to rectify it.
Step 2- If the site opens then its well and good but if it still has the same problem then i'll close all the existing tabs and browser and would restart the system to check if it works properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on your bluetooth speaker and wait for the device to show the active mode signal.
2- open settings in your phone.
3-Go to bluetooth setting.
4- Turn on your bluetooth(make sure your device is discoverable)
5- Pair your device if it is not paired with your phone.
6- After pairing, the phone will automatically fetch the bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | Since I am Electronics engineer that gives me an upper hand in technical skills and I always wanted to be a pro in technical field.So I feel that I am a suitable candidate for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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