Subject: Tech Support Candidate - Madhusmita Mahali
From: Madhusmita Mahali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:37:15 -0500

Tech Support
Test

Name

Madhusmita
Mahali

E-mail

[email-masked]

Phone Number

(91) 7978125935

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Marathahalli

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

The ceoviews

Market research excutive

Working

15000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Email
Used a
case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Close the tab . Then check whether the internet
connection is there or not. If internet connection is not there please try to
connect. Again try to open the website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
bluetooth of yours phone. Then turn on the bluetooth of speaker. Then connect to
the bluetooth name of your phone to the bluetooth of device.

What
according to you makes you a good candidate for customer service or technical
support job?

First of I should be good listener then I need to
understand the issues of customer. I should have Well manner behaviour towords
customer. Need much patience to handle them

On a scale of 1 - 5
please rate your fluency in spoken English

3