Subject: Tech Support Candidate - Alok Pal
From: Alok Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:23:57 -0500

| | Tech Support Test

Name | Alok Pal
E-mail | [email-masked]
Phone Number | (221105) 8601234140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Army | Lieutenant | 2years | 94000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you're having trouble with a website, click the Fx70GreyPadlock icon in the address bar to see if Browser has blocked parts of the page that are not secure. See Mixed content blocking in Browser .or..1.. Mismanaged Domain Name/SSL
Domain Name Expired
2. 2. Site Blocked by a Filter
3.. Malware/Hacked Site
4. Browser Incompatibility

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 switch on the Bluetooth of speaker then search Bluetooth device by your mobile when you got the name of device on your mobile the click on them to pair
What according to you makes you a good candidate for customer service or technical support job? | Be cool never lost your temper in any condition and have knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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