Subject: Tech Support Candidate - Deepak Kesarwani
From: Deepak Kesarwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:10:58 -0500

| | Tech Support Test

Name | Deepak Kesarwani
E-mail | [email-masked]
Phone Number | (91) 9956880883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Speakers & Audio
Software development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Waiting for the server.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth in both and scan the device.
What according to you makes you a good candidate for customer service or technical support job? | Good negotiate with people
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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