Subject: Tech Support Candidate - Sushila Solanki
From: Sushila Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:31:29 -0500

| | Tech Support Test

Name | Sushila Solanki
E-mail | [email-masked]
Phone Number | (91) 8750450866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | rohini
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | NA | NA | NA
Previous Employer 1 | N\A | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my device. many basic problems can be solved simply by restarting my device.
2.make sure the internet connection works.
3.Close other tabs,extensions,and apps,
4.restart chrome
5.open the page in another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Go to settings
-Tap the bluetooth option
-Turn on bluetooth.
-A list of available devices will appear.
-if your speaker is not listed, press the button on your speaker that makes it discoverable- it's often a button with a Bluetooth symbol.

What according to you makes you a good candidate for customer service or technical support job?

My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles.
-Good Communication Skills.
-Excellent phone skills.
-People skills.
-Customer focus skills.
-Attention to detail skills.
-Professionalism skills, Multi tasking skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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