Subject: Re: Tech Support Candidate - Arpit Gautam Arpit
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 02:26:22 -0700 (MST)

Arpit Gautam Arpit 7983512684 HCL Did the assessment Greater Noida 1 MONTH 25200/- 36000/- 

Already shared his details with you on my list 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 14:40, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Arpit Gautam Arpit < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 27 February 2021 at 5:30 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arpit Gautam Arpit 

	

	
	
			Tech Support Test 
		
	Name 	Arpit Gautam Arpit 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7983512684 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Incident management , KPI's Management 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technologies 	Analyst 		
Previous Employer 1 	Ebix Software India 	System Analyst 		
Previous Employer 2 	Genpact Headstrong 	Technical Associate 		
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Firstly , I will check if Lan (ethernet) or wifi connection is properly connected , if not then will check the connection probem using Win+R command which is Run command . 

2. Then I will check if it is a secure connection then if VPN connection is connected or not . 

3 . After making all the connection setup . Will apply those settings . Then will restart the PC and reboot it . 

4 . Will clear cache and cookies also history will be deleted . 

5. Then it will work definitely , if not then will run that site getting the active VPN connection . 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch the phone Bluetooth connectivity and set that to search for a new available connection . 

2 Now press the speaker's button provided till it shows a popup sound and allows the mobile connection to pair with the key code if required . 
3 It will get connected . 
	What according to you makes you a good candidate for customer service or technical support job? 	Problem handling skills , 
Incident management , 
SOP' SLA' knowledge ( keen knowledge ) 
Problem Management 
Remote Desktop Support L1 , L1.5 
Queue Management 
Code Inspection 
Core Java . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5